As part of the board’s Recognition of Excellence on July 28, Senior Vice President for Business Affairs Calvin Jamison outlined the University’s success in implementing lean management practices, as well as the University’s related Catch Comet Pride Service Excellence program.
The Lean Initiative was introduced in 2007 to improve UT Dallas business processes and to instill a service excellence mentality among employees. The initiative operates in concert with Catch Comet Pride, which trains employees in customer service best practices. More than 650 UT Dallas employees have been certified in the customer service program through Human Resources Management.
“The Lean Initiative is aligned with the University’s Strategic Plan to improve operating efficiency, and we’re proud of the results we’ve achieved to date,” Jamison said. “Any progress the University has made is a result of our dedicated employees who continually look for ways to improve our business processes.”
Two improvements have been using technology to help streamline lab and fire safety inspections and by reconfigure the scholarship award process. Read more…